Sheraton Imperial Kuala Lumpur Hotel

This was my second stay at Sheraton Imperial Kuala Lumpur — this time with my family, and we booked two rooms. Overall, the experience was once again excellent. The hotel is located right in the heart of the city center, which makes it ideal for both tourists and business travelers. The facilities, cleanliness, room comfort, and overall service are truly commendable. However, I faced an issue at the reception during both of my stays. This time, despite booking two rooms, the staff assigned us rooms on different floors, which created inconvenience for the family. It was sorted out later after almost 2nd day. Similar reception-related confusion happened during my first stay as well. That said, the rest of the stay was perfect, and I still highly recommend the hotel for its affordable pricing, comfortable environment, and overall service quality. I do hope that the reception/front desk team improves their coordination, as this would make the guest experience flawless. I would certainly continue choosing this hotel for my future visits to Kuala Lumpur — it’s one of the best in its class.

The location was great, close to public transport and to cafes/restaurants. Breakfast was tasty and had lots of choices.

Sheraton Imperial Kuala Lumpur Hotel is an outstanding place to stay, offering a blend of comfort, convenience, and exceptional service. The hotel is impeccably clean and conveniently located near the Metro Station, making it easy to explore the city. It is also within close proximity to the iconic Petronas Towers, a major attraction in Kuala Lumpur. One of the highlights of the hotel is its incredible breakfast. The variety is impressive, with a vast selection of dishes covering almost an entire floor—ensuring there’s something for every palate. A special mention goes to Mr. Anwar at the Concierge. He is an exemplary manager, always going above and beyond to ensure guests have a comfortable and memorable stay. His dedication to customer service truly stands out. I highly recommend Sheraton Imperial Kuala Lumpur Hotel to anyone visiting the city, and I will definitely choose to stay here again.

The best thing I enjoyed about this hotel was its breakfast! It is the first time I experienced such a huge variety of food for breakfast, several international cuisines such as Japan, China, India, local food were all present. It was crowded (as expected) because we were there 31st December / 1st January, but the breakfast was a big treat! The location was super and near the Twin Towers (15minutes walk) - they had provided with facility to keep our luggage when we did a short trip to Bali. Staff was very nice as well.

Our stay at Sheraton Imperial Kuala Lumpur, although brief, was truly memorable. Despite arriving around 9 PM and encountering a busy lobby filled with tourists from China, India and the Middle East, we were warmly greeted by Liana Aladdin at the front desk. Her pleasant smile and efficient service ensured our check-in was smooth and hassle-free. The room was exceptional, exuding luxury and comfort, making our short stay feel like an indulgent retreat. One of the highlights of our visit was the morning buffet. Our 2-year-old, who usually isn't a morning person, was captivated by the friendly and entertaining staff. Their genuine warmth and attentiveness created an enjoyable dining experience that is rarely seen in other hotels. Chef Karthik stood out at his station, skillfully preparing omelets while engaging with guests and addressing their questions with ease. The waitstaff were equally impressive, promptly clearing and resetting tables with a level of professionalism that reflects well on the hotel's food and beverage management. The hotel's ambiance, with its beautiful arches and marble details, combined with the heartwarming hospitality of the staff, made every moment of our stay delightful. We loved every part of the atmosphere at Shearton Imperial Kuala Lumpur and look forward to our next visit.